Policies
Refund and cancellation policy
Last updated: 14 October 2026
Our products are digital ebooks that can be downloaded as soon as payment is confirmed. Because a downloaded file cannot be "returned", we do not normally give refunds once a book has been delivered to your library. We do want you to be treated fairly, so we will always refund or fix the problem in these cases:
When you can get a refund
- Double payment: you were charged twice for the same order.
- Not delivered: you paid, but we could not give you access to the book.
- Faulty file: the file is damaged or will not open, and we cannot send you a working copy within 3 working days.
- Wrong book: you received a different book from the one you paid for and we cannot correct it.
Please contact us within 7 days of your payment, with your order number and email.
When refunds are not given
- You changed your mind after the book was delivered or downloaded.
- You bought a book you already owned (please check My library first; if this happens by mistake before you download it, tell us and we will help).
- You expected different content from what the product page describes.
Cancelling an order
You can cancel an order any time before your payment is confirmed. Just don't send the payment, or message us to cancel it. If you have already paid and the book has not yet been unlocked, we can cancel and refund the full amount.
How refunds are paid
Approved refunds are paid back for the full amount of the order. Bank transfer payments are refunded to your bank account, and card payments are refunded to the same card. Refunds are processed within 7 working days of approval. Your bank may take a few extra days to show the money.
How to ask for a refund
Message us on WhatsApp at 074 281 6779 or email hello@aiclass.lk with your order number, the email on your account and the reason. We reply within 2 working days.
- Business
- AiClass
- Owner
- S.A.M.K. Imayanga
- Phone / WhatsApp
- 074 281 6779
- hello@aiclass.lk
- Support hours
- Every day, 8.00 am to 8.00 pm