Help
Frequently asked questions
Quick answers about buying, paying and downloading. Can't find yours? Contact us.
Buying and payment
What do I get when I buy a book?
A digital ebook in PDF format. Nothing is posted to you. After your payment is confirmed, the book appears in My library and you can download it any time.
How do I pay?
Prices are in Sri Lankan rupees (LKR). At checkout you see our bank account details. Transfer the total, place the order, then send a photo of the bank slip on WhatsApp to 074 281 6779 with the book name and your email.
How long until I can download my book?
As soon as we confirm your payment. Bank transfers are usually checked within a few hours during support hours (Every day, 8.00 am to 8.00 pm), and always within 24 hours.
Do I need an account?
Yes. A free account keeps all your books in one place (My library), so you can download them again later on any device.
Is my payment information safe?
We never ask for or store your card details or online banking passwords. Our site uses secure connections, and your account password is stored in encrypted (hashed) form.
Using the ebooks
Which devices can I read the books on?
Any phone, tablet or computer that can open a PDF file. Most phones open PDFs with the built-in viewer or a free app such as Google Drive or Adobe Acrobat Reader.
What language are the books in?
Our books are written in simple, everyday Sinhala, with English words used where they are common (like "prompt" or "caption"). AI prompts are given in English so you can copy and paste them.
I lost my file or changed my phone. What now?
Log in and open My library. You can download your books again at no cost.
Can I share the PDF with friends?
Please don't. Each purchase is for one person's personal use. Sharing or reselling the files is not allowed under our Terms. If a friend would like the book, they can buy their own copy.
Refunds and help
Can I get a refund?
Because ebooks are digital and can be downloaded straight away, we do not usually give refunds after a book has been delivered. We do refund or fix the problem if you paid twice, if the file is damaged or will not open and we can't fix it, or if we could not deliver the book. See our Refund policy for full details.
I paid but my book isn't unlocked yet.
Make sure you sent the bank slip on WhatsApp to 074 281 6779 with your order number and email. If it has been more than 24 hours, message us and we will check right away.
How do I contact you?
WhatsApp or call 074 281 6779, or email hello@aiclass.lk. See the Contact page.